Find Provider & Driver Details

Efficient delivery management in Nash requires quick access to provider and driver details. This guide explains how to navigate the Provider Details Page and review delivery-specific information.

Accessing the Delivery Details Page

• Select Delivery from the left menu to view delivery history.

• Use the date selector in the top-left corner to display the desired delivery.

• Select the delivery row to open the side drawer view.

• Scroll to the bottom of the drawer and select See details.

Reviewing Provider Information

The Provider Details section includes:

• Delivery provider name

• Provider delivery ID

• Estimated time of arrival (ETA)

• Delivery price

• Provider support contact details

Reviewing Driver Information

The Driver Details section includes:

• Driver name

• Driver contact information

• Delivery tip

• Available vehicle information

For example, a DoorDash delivery might list the driver's phone number in the Driver Contact Details, enabling direct communication.

Important Notes

• Information availability depends on the provider and delivery status. If the status is Created or Not Assigned Driver, driver contact details won't be visible.

• For active delivery issues, use the driver's or provider's contact details and delivery ID to resolve problems.

• Use the Provider Details to track progress or address delays. If a delivery remains in Created status too long, consider using the auto-reassign feature to dispatch to another provider.

Understanding the Provider Details and Driver Details sections is essential for managing deliveries, reporting issues, or requesting refunds. For incident management and refund procedures, refer to the Delivery Incidents article.