A driver can't log in to the app
Last updated: August 28, 2026
Nash signs drivers in with their phone number or email. If a driver can't log in, work through these checks.
Check for a duplicate account
A driver needs exactly one account in your organization to log in. In Fleet > Drivers, filter to All Drivers and search the driver's name. If more than one account turns up, contact Nash support to disable the extra one.
Check the login details
- Confirm they're using the exact phone number or email on their account.
- If one method fails, have them try the other (for example, try phone if email didn't work).
If none of that resolves it, contact Nash support.