Update Delivery Time for an Active Delivery

Last updated: January 30, 2025

In Nash, you can update the delivery time of an active delivery through the Delivery Details page. Follow these steps to make adjustments:

Update Delivery Time

  1. Open the Delivery Details page for the job you want to update.

  2. Click the Reassign button near the top of the page.

    Screenshot 2025-01-28 at 4.15.51 PM.png

  3. In the editing window, cancel the current delivery to avoid duplicate drivers or charges.

    Screenshot 2025-01-28 at 4.17.07 PM.png

  4. Toggle on the Edit delivery window option.

    Screenshot 2025-01-28 at 4.19.32 PM.png

  5. Choose Delivery Timing:

    • For Now Deliveries, the pickup window starts 5 minutes from the current time, and the dropoff window is 25 minutes from the current time.

      Screenshot 2025-01-28 at 4.20.53 PM.png

    • For Scheduled Deliveries, select the Timezone settings & manually define a new pickup and dropoff window.

      Screenshot 2025-01-28 at 4.23.32 PM.png

  6. Click Reassign to apply the new delivery timing. The Pickup & Dropoff details on the delivery details page will display the original and adjusted time windows.

    Screenshot 2025-01-28 at 4.28.52 PM.png

  7. Review updated quotes and Assign a Provider for your delivery. Reassigning removes the original dispatch strategy settings, so you must manually select a provider.

    Screenshot 2025-01-28 at 4.30.28 PM.png

Important Considerations

  • Cancel Before Reassigning: Ensure you cancel the existing delivery to avoid duplicate charges or drivers for the pickup.

  • Impact on Pricing & Availability:

    • Changing pickup or dropoff times may affect pricing and provider availability.

    • Updates after dispatch will invalidate existing quotes and job IDs.

  • Manual Reassignment: Dispatch strategy settings will no longer apply; you must manually reassign the delivery.