Tracking Delivery Progress with the Delivery Timeline

Last updated: February 7, 2025

The delivery timeline feature offers real-time updates, keeping you informed about each step of the delivery process.

Accessing the Delivery Timeline

  • Log in to your Nash portal account.

  • Select Deliveries on the dashboard.

  • Find the delivery you want to track.

  • Select the delivery to open the Delivery Details page.

  • Locate the Delivery Timeline in the center of the screen.

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The timeline shows status updates with timestamps, tracking the driver’s actions and progress.

Understanding Status Updates

Common updates include:

  • Created: Delivery order registered.

  • Assigned Driver: Driver assigned to the delivery.

  • Pickup Enroute: Driver heading to the pickup location.

  • Pickup Arrived: Driver arrived at the pickup location.

  • Barcode Scan - Pickup: Status of item barcode verification at pickup (Success/Failure/Skipped).

  • Pickup Complete: Items successfully picked up.

  • Dropoff Enroute: Driver heading to the dropoff location.

  • Dropoff Arrived: Driver at the dropoff location.

  • Barcode Scan - Dropoff: Status of item barcode verification at delivery (Success/Failure/Skipped).

  • Dropoff Complete: Delivery successfully completed.

Updates appear in reverse chronological order, with the most recent at the top.

Typical Delivery Flow

CREATED →NOT_ASSIGNED_DRIVER →ASSIGNED_DRIVER → PICKUP_ENROUTE → PICKUP_ARRIVED → PICKUP_COMPLETE→ DROPOFF_ENROUTE → DROPOFF_ARRIVED → DROPOFF_COMPLETE.

Important Notes

  • Status updates may vary by delivery provider.

  • Some providers offer more detailed updates than others.

  • Certain statuses may appear simultaneously if the provider skips intermediate steps.

Regularly check the timeline to stay updated, manage customer expectations, and address potential delays.