Understanding the Delivery Details Page

The Delivery Details Page in Nash provides a detailed view of delivery information, helping users manage and monitor deliveries efficiently. It is divided into three main sections: Provider Details, Summary, and Map, with additional actionable options.

Provider Details

Displays essential delivery and provider information for managing live deliveries. Use this section to contact drivers or provider support as needed.

Includes:

• Delivery provider name

• Delivery ID(s)

• Estimated Time of Arrival (ETA)

• Delivery price and tip amount

• Driver contact details

• Provider-specific support contact

Summary

Offers an overview of key delivery details, including a Delivery Timeline that tracks status updates in real-time from the driver’s app.

Includes:

• Delivery creation date

• Dispatch strategy (if applicable)

• Number of pickup and dropoff locations

• Total distance between pickup and dropoff

Expandable fields provide additional details:

• Package information

• Delivery activity

• Pickup location details

• Drop-off location details

Map

Displays a dynamic, real-time view of the delivery’s progress. Post-delivery, numbered markers show the full route taken by the driver.

Features:

• Markers for pickup and dropoff locations

• Live tracking of the driver’s position

• Route visualization

Actions

Manage deliveries efficiently with options accessible at the top of the page:

• Access public tracking links

• View the delivery event log

• Edit the delivery (with restrictions)

• Report an incident

• Duplicate the delivery

• Reassign the delivery

• Cancel the delivery

• Flag the delivery

• Add notes

By using the information and tools on the Delivery Details Page, users can manage deliveries effectively, address issues promptly, and ensure a seamless experience for customers.