Move and split stops on a live route

When a route can't finish everything it started with — a van breaks down, a driver runs out of hours, one area is running late — Execute lets you take stops off it without canceling them. There are three ways to do it:

• Move stop sends one dropoff to another route that's already out.
• Split stop puts one dropoff onto a brand-new route.
• Split (the route-level action) puts several remaining dropoffs onto a new route in one step.

All three work on dropoffs the driver hasn't completed, on routes that haven't finished. For what Execute is, see the Execute overview; to change stops before dispatch, see Edit a route.

Find the stop actions

Open the route in Execute and stay on the Stops tab. Each dropoff has a Stop actions menu (⋮) with View details, Move stop and Split stop. Move and split are unavailable on a stop that's completed, and on a route that's completed, failed or canceled.

Split for the whole route is in the bar under the route's header, next to Resequence. It's hidden on completed routes and unavailable on routes an outside provider runs.

Move a stop to another route

1. On the Stops tab, open the dropoff's Stop actions menu and select Move stop.
2. Pick the route to move it to. The list shows the dispatched, still-active routes in your current date range, other than this one. Each route shows its status, how many stops it has done and when it ends, its provider and driver, and whether it starts from the Same store as the stop's pickup.
3. Check the destination in the preview beside the list: when it Ends, how many stops are Remaining, its Planned distance and time, and — when exception handling is on — any Open exceptions. The map shows the route's path and the stop you're moving.
4. Select Move stop.

Nash adds the stop to the end of the route you picked and confirms with "Stop moved to" and the route's name. Resequence that route afterward if the stop belongs earlier — see Resequence a live route.

Finding the right destination

• Search routes… narrows the list by route name, driver, store or area.
• Sort with Same store first, Earliest finish (routes ending soonest) or Most room (routes with the fewest stops left to make).
• A route from a Different store is marked "parcels not on this van": its vehicle isn't carrying this stop's parcels, so it's unavailable until you select Show anyway on it. If no routes come from the same store, the list says so and Show anyway reveals the others.
• The list only covers your current date range. If it's empty, widen the date range in Execute and try again.

If the stop can't be added to the destination, Nash puts it back on its original route, so a failed move never leaves a stop without a route.

Split stops onto a new route

Splitting takes pending dropoffs off a route and creates a new route for them. Use it when the stops need a different driver or vehicle altogether — for example, to rescue the rest of a route after a breakdown.

1. Open the split: - Split in the action bar starts with every pending dropoff selected. - Split stop in a stop's menu starts with just that dropoff selected.
2. Check the two columns. Keep on this route lists the stops that stay, including every completed stop. Move to new route lists the pending dropoffs; tick or untick them, or use Select none to start over.
3. Optionally, give the new route a name under New route name.
4. Select Create new route.

Nash confirms with "New route … created" and an Open route button that opens the new route in a new tab.

What happens when you split

• The selected deliveries come off the original route: Nash cancels them there and dispatches them again on the new route.
• The new route gets its own pickup for those orders, so it's a complete route from pickup to dropoff, not just a list of drops.
• The new route is dispatched without a provider or driver. Assign one next, the same way you'd reassign any live route — see Reassign a live route.
• The original route's driver gets a "Route split" notification in the driver app, and the app reloads the route without the stops that left.

Completed stops always stay on the original route, and pickups aren't selectable: only pending dropoffs can move.

If it fails

If a move or split can't be completed, Nash shows the reason ("Failed to move stop" or "Failed to split route") and leaves the routes as they were.