Edit a delivery

Last updated: October 12, 2026

You can fix a few details on a delivery in place, without creating a new one. Editing covers the small stuff — everything else is a bigger change handled a different way.

Edit the details

  1. Open the delivery on its details page.
  2. Select the pencil icon in the action bar at the top. It appears while the delivery is still active; if it's missing, the delivery is too far along to edit.
  3. In Edit Delivery Details, update any of: - Package description - Package value - Driver tip - Item count

Depending on the provider, you may also be able to edit the pickup and drop-off instructions. 4. Select Save. You'll see a confirmation that the delivery was updated.

Editing the drop-off address

Before a delivery is dispatched, some orgs can also correct the drop-off address in place, from the Dropoff tab of the edit form — useful when a rural, PO Box, or otherwise ambiguous address was geocoded to the wrong spot. Street, city, and country are required, and you confirm the map pin (latitude and longitude) for the corrected location. Saving replaces the stored drop-off address and requotes the delivery.

Some orgs also see a map above the address fields, so you can place the pin by hand instead of typing coordinates:

  1. Select Move pin.
  2. Drag the pin, or click the map, to put it where the drop-off should be. The coordinates shown beside the map update to match.
  3. To undo, select Reset pin — the pin goes back to where it was when you opened the form.
  4. Select Save to keep the new location.

Moving the pin changes only where the drop-off sits on the map; the address text stays as it was written.

Once the delivery has been dispatched to a provider, the address locks and can no longer be edited here — duplicate the delivery and cancel the original instead.

Note

Availability of address editing, and of the map for moving the pin, varies by org. Reach out to Nash if you need access.

What editing won't change

The edit form is deliberately limited. It won't change the pickup or drop-off time or the recipient's name or phone. For those:

Editing is available while the delivery is active — generally up until drop-off. Once a delivery is complete or canceled, it's no longer editable.