Update a delivery time

There's no separate "change the time" button. Moving a delivery's pickup or drop-off time re-quotes the delivery, so you do it from the same place you'd move it to a different provider — the Reassign Provider flow — with an option to set a new time along the way.

Change the time

1. Open the delivery and start Reassign Provider — the button in the action bar on the full details page, or the Reassign Provider option in the delivery's action menu once a provider is assigned.
2. Turn on Edit delivery window.
3. Choose the delivery mode: - Now — an immediate delivery; you don't set times. - Scheduled — set the pickup and drop-off windows, and confirm the timezone.
4. Select Reassign Provider to apply the new window.

Because this runs through reassignment, it re-quotes the delivery and can move it to a different provider — after you confirm, you'll pick from the new quotes. You can also cancel the existing delivery from the same panel so you don't end up running both. For the full reassignment flow, see reassign a delivery.

Good to know

• Scheduled times can't be in the past, and each window's start has to come before its end.
• Updating the time isn't available for batch deliveries.
• If a delivery is too far along to reassign, Nash will tell you and point you to support.

For smaller changes that don't touch the time — the tip, package value, or item count — use edit a delivery instead.