Edit a delivery

You can fix a few details on a delivery in place, without creating a new one. Editing covers the small stuff — everything else is a bigger change handled a different way.

Edit the details

1. Open the delivery on its details page.
2. Select the pencil icon in the action bar at the top. It appears while the delivery is still active; if it's missing, the delivery is too far along to edit.
3. In Edit Delivery Details, update any of: - Package description - Package value - Driver tip - Item count

Depending on the provider, you may also be able to edit the pickup and drop-off instructions. 4. Select Save. You'll see a confirmation that the delivery was updated.

Editing the drop-off address

Before a delivery is dispatched, some orgs can also correct the drop-off address in place, from the Dropoff tab of the edit form — useful when a rural, PO Box, or otherwise ambiguous address was geocoded to the wrong spot. Street, city, and country are required, and you confirm the map pin (latitude and longitude) for the corrected location. Saving replaces the stored drop-off address and requotes the delivery.

Once the delivery has been dispatched to a provider, the address locks and can no longer be edited here — duplicate the delivery and cancel the original instead. Availability of address editing varies by org; reach out to Nash if you need it.

What editing won't change

The edit form is deliberately limited. It won't change the pickup or drop-off time or the recipient's name or phone. For those:

• To move the time, use update a delivery time.
• For a new recipient, or anything else the form doesn't cover, duplicate the delivery and cancel the original — see duplicate a delivery.

Editing is available while the delivery is active — generally up until drop-off. Once a delivery is complete or canceled, it's no longer editable.