A driver can't see an assigned job in the app
Last updated: August 28, 2026
If a driver was assigned a job but doesn't see it in the app, check these causes in order.
Logged into the wrong account
A driver can have more than one account, even on the same phone number. Have them confirm they're in the right one:
- Your organization's logo shows at the top of the app's main screen.
- Your organization's name shows at the top of the app's Settings page.
More than one account
Drivers get one account per organization. In Fleet > Drivers, search the driver's name and check that no two accounts share a phone number. If you find a duplicate, deactivate it. Contact Nash support if you need help sorting out which account to keep.
Removed from the driver group
A driver has to stay in the job's assigned driver group for the whole job. If they were removed partway through, re-add them and the job should reappear.