Reschedule & edit deliveries

Plans change after a delivery is created — a wrong tip, a later pickup, a new address. What you do depends on how much is changing, and Nash keeps those on separate paths so a small fix doesn't disturb the rest of the delivery.

Which path you need

• A small in-place fix — the package description, its value, the driver tip, or the item count. Edit it right on the delivery, no reassignment needed. See edit a delivery.

• A new pickup or drop-off time — reschedule the delivery from one new time and the rest of the schedule moves to match. If a provider already has it, rescheduling cancels that booking and books a new one for the new time. See update a delivery time.

• A bigger change — a new address, a different recipient, or anything the edit form won't touch. Duplicate the delivery into a fresh copy you can adjust, then cancel the original. See duplicate a delivery.

• Splitting or combining stops — divide a batched delivery into new deliveries, one per stop or in groups with their own drivers, or combine several deliveries into one batch. See split a batched delivery and merge deliveries.

Before you start

You make the first three changes from the delivery itself — open it from the Deliveries list, or see read a delivery for the layout. The pencil icon in the delivery's action bar asks What do you want to change?: Reschedule for a new time, or Other details for an in-place edit. What you can change depends on where the delivery is in its lifecycle: an active delivery is the most editable, and options narrow once it's picked up or complete.