Help Center updates

What's new and what's changed in the Nash Help Center, newest first. We update articles as the portal and driver app change, so check here when something on screen doesn't match what you remember reading. For changes to the product itself, see the Nash release notes.

Some features covered here are available to some organizations and not others. If an article describes something you don't see, reach out to Nash.

October 16, 2026

Updated articles

• Routes (Grid view). A broad refresh of the grid: how selecting routes works, the per-route Stops tables, dragging orders and stops on the map, the Summary tiles and plan-metrics band, trying changes in a version, and the Unassign, Export, and Route Actions on the toolbar, in Plan routes in the grid view.
• Route map. The route list's sort options and its default order, in Work with orders and routes on the map.
• Providers. The read-only Rate section that shows what a contract charges in the provider drawer, in Manage providers.
• Fleet settings. Skip item marking is now chosen per stop type — pickup, dropoff, or return, in Fleet settings reference.
• Shift templates. An optional Vehicle on a shift template, in Shift templates.
• Editing routes. The Resequence the changed routes switch that re-solves stop order as you edit, in Edit a route.

October 14, 2026

Updated articles

• Driver pay. Questions about pay or payouts go to the company you drive for, in View your earnings.
• Refunds. Why an approved refund can be less than the order value, in Refund eligibility.
• Providers. Nash can't give you access to a provider's own dashboard; use Nash analytics instead. See How providers work.
• API keys. Send the Nash-Org-Id header with a multi-organization key, in API key scopes and permissions.
• Missing items. Send missing or replacement items by duplicating the delivery, in Duplicate a delivery.
• Live Monitoring. The Health Status Settings reference times, thresholds, labels, colors, and defaults, in Monitor deliveries live.
• PIN verification. How Pincode Verification works, in Dispatch strategy settings.
• Shopify. The include-nash-delivery and exclude-nash-delivery product tags, and what to check when an excluded product still shows local delivery, in the Shopify settings reference.
• Delivery timeline. The Add Custom Event fields, in Track delivery progress on the timeline.

October 12, 2026

Updated articles

• Fixed links to the Workflows overview. Links in six articles pointed to an old address for the workflows overview. They now go straight to Workflows at a glance.

October 9, 2026

Updated articles

• Deliveries table. New optional columns for Assignment Time, Pickup Arrival Time, and Dropoff Arrival Time, and a Show Time Between Steps setting that shows how long each step took. See the delivery fields reference.
• Optimization. After you save a run as routes, View Routes takes you straight to them, from the optimize drawer or from Activities. See Optimize orders.
• Workflows. Only send once per order on email, SMS, Slack, Teams, destination, and AI agent call actions, in the workflow actions reference and Monitor workflow runs. The Delivery Window Cutoff trigger in workflow triggers, conditions, and actions. New Current Task Status and Current Delivery Status conditions with status pickers, so order triggers can test where the delivery stands (for example, a canceled job), in the same article and the workflow variables reference.
• Delivery windows. Leave Max Capacity empty for a window with no limit, and see each window's capacity on the calendar. See Schedule delivery windows with templates. Calendar blocks now read Dispatched once every booked order is dispatched, in the delivery windows overview.
• Driver app. The Display package list description setting, in the fleet settings reference and driver group settings. Scanning one barcode for a whole order, in Capture proof of delivery. Canceled orders show greyed out and marked Canceled on the pickup's Packages List, and scanning one warns you not to load it, in Run a stop, pickup to drop-off.
• Tracking page. Your brand color now colors the header only, in Brand your tracking page.
• Assigning a provider. When a delivery's strategy uses Dynamic mode, its recommended quote is marked in the quote list. See Manually assign a delivery.
• Shifts. A planned or active shift whose route is dispatched now shows Dispatched on the calendar, in Schedule and edit shifts.
• Delivery timeline. Driver route activities read by name, such as Lunch Break started, in Track delivery progress on the timeline.
• Routes. Calculate Timing and Recalculate are no longer limited by organization, in Reoptimize a route.

October 7, 2026

New articles

• Configure SMS notifications with Nash or your own Twilio account: send SMS from Nash's built-in sender or your own Twilio account, and text drivers with {{courier.phone_number}}.
• Set up dispatch automations: apply the right dispatch strategy to every order automatically with if/then rules under Orchestrate ▸ Workflows - Automations, plus a default strategy for everything else.

Updated articles

• Dispatch strategies. The dispatch strategy articles now explain that strategies are applied automatically through dispatch automations, which don't need the Workflows beta. The two routing recipes show how to do the same with a dispatch automation. Set up a dispatch strategy now covers Never exceed the first selected delivery fee.
• Roles. Manage users and roles now describes Admin as having the same permissions as the Owner, and Billing Admin as Operations plus billing.
• API keys and webhooks. Generate and manage API keys explains that a key belongs to the user who generated it. Set up and manage webhooks lists the event types you can subscribe to.
• Navigation fixes in Set up customer notifications, Set operating hours and dispatch behavior and Manage providers.

October 5, 2026

New articles

• Help Center updates: this page, a running log of what changes in the Help Center.

Updated articles

• Shifts. Export your shifts, edit the file, and upload it again to update them in bulk. The upload matches each row by its shift ID, and the file can now carry planned break minutes. See Import shifts by CSV. Shift templates work the same way: see Create and use shift templates.

October 2, 2026

New articles

• Find and act on orders by pasting IDs: paste a list of order IDs to find those orders and act on all of them at once.
• Create an empty route: start a route with no orders and add stops to it later.
• Use short and branded tracking links: shorter tracking links, optionally on your own domain.
• Work with orders and routes on the map and Configure order map display fields: planning orders and routes from the map view.
• Add notes to a route: leave notes on a route for your team.
• Set up a Driver Group Admin user: give someone admin rights limited to their own driver groups.
• View an agent's reports: read the reports a Nash Agent produces.

Updated articles

• Tracking page. The whole section now follows the editor's Before, During, and After delivery tabs, and covers rating scales, the support URL, and the customer verification settings. Start with How the tracking page works.
• Dates and preferences. Date range presets, the business day start time, the map starting point, and the audit log in Set your organization defaults. Personal date presets and the shared date picker in Personalize your account and Customize your views. The Cmd/Ctrl+K page jump in Navigate the portal.
• Routes. Routes articles now cover editing the stop sequence, the empty-route starting point, route notes, and the current route fields. See Routes at a glance.
• Orders. Review filters and failed-optimization reasons in Optimize orders, and map updates in Work with orders and routes on the map.
• Driver app. Locking when a stop has more than one pickup, the update prompt, the camera flash, and order history, in How the driver app works and Run a stop, pickup to drop-off.
• Fleet. The Go Active form type and form submissions export in Build and edit a form. The shift drawer's Details, Route, and Activity tabs in Schedule and edit shifts.
• Deliveries and workflows. Masked call history on the delivery timeline, and SMS and email recipients chosen by contact, role, or destination in the workflow actions reference.

September 30, 2026

New articles

• Nash Driver App Demo: a walkthrough of the driver app from a driver's point of view.

September 29, 2026

Updated articles

• Widgets. Every widget now has an embed snippet, including the ETA Chip, Delivery List, and Delivery Details. See Embed a Nash widget on your site.

September 22, 2026

New articles

• See why a provider didn't quote: show unavailable providers and read the reason each one didn't quote.
• Check if an address can be served: get a quote before you promise a delivery.
• Dispatch a scheduled order: how much notice providers need, and when scheduled orders dispatch.
• Route by distance: a workflow recipe that sends orders to different dispatch strategies by driving distance.

Updated articles

• How dispatch works and Dispatch failure reasons: coverage, distance, lead time, and what happens when a delivery is reassigned.