Help Center updates
Last updated: October 5, 2026
What's new and what's changed in the Nash Help Center, newest first. We update articles as the portal and driver app change, so check here when something on screen doesn't match what you remember reading. For changes to the product itself, see the Nash release notes.
Some features covered here are available to some organizations and not others. If an article describes something you don't see, reach out to Nash.
October 5, 2026
New articles
- Help Center updates: this page, a running log of what changes in the Help Center.
Updated articles
- Shifts. Export your shifts, edit the file, and upload it again to update them in bulk. The upload matches each row by its shift ID, and the file can now carry planned break minutes. See Import shifts by CSV. Shift templates work the same way: see Create and use shift templates.
October 2, 2026
New articles
- Find and act on orders by pasting IDs: paste a list of order IDs to find those orders and act on all of them at once.
- Create an empty route: start a route with no orders and add stops to it later.
- Use short and branded tracking links: shorter tracking links, optionally on your own domain.
- Work with orders and routes on the map and Configure order map display fields: planning orders and routes from the map view.
- Add notes to a route: leave notes on a route for your team.
- Set up a Driver Group Admin user: give someone admin rights limited to their own driver groups.
- View an agent's reports: read the reports a Nash Agent produces.
Updated articles
- Tracking page. The whole section now follows the editor's Before, During, and After delivery tabs, and covers rating scales, the support URL, and the customer verification settings. Start with How the tracking page works.
- Dates and preferences. Date range presets, the business day start time, the map starting point, and the audit log in Set your organization defaults. Personal date presets and the shared date picker in Personalize your account and Customize your views. The Cmd/Ctrl+K page jump in Navigate the portal.
- Routes. Routes articles now cover editing the stop sequence, the empty-route starting point, route notes, and the current route fields. See Routes at a glance.
- Orders. Review filters and failed-optimization reasons in Optimize orders, and map updates in Work with orders and routes on the map.
- Driver app. Locking when a stop has more than one pickup, the update prompt, the camera flash, and order history, in How the driver app works and Run a stop, pickup to drop-off.
- Fleet. The Go Active form type and form submissions export in Build and edit a form. The shift drawer's Details, Route, and Activity tabs in Schedule and edit shifts.
- Deliveries and workflows. Masked call history on the delivery timeline, and SMS and email recipients chosen by contact, role, or destination in the workflow actions reference.
September 30, 2026
New articles
- Nash Driver App Demo: a walkthrough of the driver app from a driver's point of view.
September 29, 2026
Updated articles
- Widgets. Every widget now has an embed snippet, including the ETA Chip, Delivery List, and Delivery Details. See Embed a Nash widget on your site.
September 22, 2026
New articles
- See why a provider didn't quote: show unavailable providers and read the reason each one didn't quote.
- Check if an address can be served: get a quote before you promise a delivery.
- Dispatch a scheduled order: how much notice providers need, and when scheduled orders dispatch.
- Route by distance: a workflow recipe that sends orders to different dispatch strategies by driving distance.
Updated articles
- How dispatch works and Dispatch failure reasons: coverage, distance, lead time, and what happens when a delivery is reassigned.